Here Rod tells us how important benefits are and should therefore be at the top of the agenda, keep an eye out for vanishing benefits and look out for additional benefits. He also encourages program leaders to be upfront and accurate about disbenefits as they are identified.
Up Next in Season 1
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Program planning
Here Rod talks about programme planning and some tips he has learned that should help directors design successful plans and avoid common pitfalls.
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Stakeholder engagement
Here Rod tells us about communication between stakeholders, developing a culture of success and tips about managing information and key messages. He also explores what not to do regarding communication within programs.
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Active listening for leaders
Cate Crombie, a Communications trainer, presents a step in effective communication, labeled "Link to a Feeling". This step emphasizes the importance of active listening, particularly when someone expresses concerns or emotions.
In this step, the listener acknowledges the speaker's feelings and p...
