Using a sample business case, Steve Jenner highlights some glaring flaws that are easy to overcome if you are benefits-focused. He talks about intangible benefits and unmeasurable benefits included in any case. Others have no beneficial owner.
Steve Jenner summarises the traditional version of outputs, outcomes and benefits, then introduces the Victorian standard, looking at investment drivers, objectives and problems and solutions as the last step. Turning benefits thinking on its head. In the end, focus on the benefits, not the outputs!