Cate Crombie, a communications trainer, discusses the challenges associated with expressing feelings, especially in professional settings. She advises against using the "f word" – referring to "feelings" – as emotions can be difficult to articulate. Often, individuals guard their vulnerability, t...

Cate Crombie, a Communications trainer, presents a step in effective communication, labeled "Link to a Feeling". This step emphasizes the importance of active listening, particularly when someone expresses concerns or emotions.

In this step, the listener acknowledges the speaker's feelings and p...